How do I know if the customer has received my commercial gesture or my refund ?

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If you have made a commercial gesture or a refund but the customer disputes its receipt, we invite you, as a first step, to check that the action has been taken into account on the order concerned, in the "Orders" section of your sales space.  
If this is the case, you must ask the customer to contact Cdiscount customer service
0970 809 050