As long as the order is not accepted, the customer can cancel it at any time.
Once you have accepted the order, the customer can make a cancellation request. Then you will receive a notification by email inviting you to validate his request. The commission will be refunded automatically within 30 days.
If the client has opened his request within the wrong type of case, we invite you to suggest the client to open the correct cancellation request via his seller's space. If you refund and cancel an order on his behalf you can see your indicators impacted.
If by mistake you accept this request but the order has already been shipped, we invite you to contact your carrier to make him return the product or ask the customer to refuse delivery.